Even better, if your broadband provider doesn’t care if you pull 2+ WAN IP addresses, then add a gigabit network switch between your modem and first router, and bypass the connection of the second WiFi router to the first one all together. Tap on Your Skills. This sort of thing is a show-stopper for me, Is there something I can do on my end to correct this. The Alexa app discovers my other items I.E. Try reboot the device and re-discover on Alexa. This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. How to Add Vivitar Lights to Alexa. How to Add a Vivitar Smart Outlet to Alexa. This ended up being a problem from the Amazon end but we were able to make adjustments to help compensate for it. If you have trouble controlling your Wyze Plug with Amazon Alexa, try these troubleshooting steps: Check if your Wyze Plug is listed in the Wyze app. 6. There was a nice post from @WyzeGwendolyn on an other thread I was posting in and I was wondering if she had seen this thread and could shed some light on the problem. Tap on the three lines in the upper left-hand corner 3. Tap on Skills & Games. Add a cheap dedicated 2.4G WiFi router to your main router, DMZ the second router directly to internet with no firewalls, and create a dedicated / separate network for your hub-less IOT smart switches, plugs, cams and sensors - with different WiFi name and password, and different IP network. Tagging me here and chatting with me in the Facebook group also helped! I have a problem with Alexa This site uses cookies from Google to deliver its services and to analyze traffic. Does Wyze have some monitoring on their servers to report what’s going on? Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. Unless you have a truly static IP from your broadband provider (which nobody does), your broadband modem & router will be renewing their respective leases every 24 hours, both to your WAN Internet connection as well as  local LAN / WiFi devices. This happened quite a bit yesterday (9/24/19). Plug is OVT-OWRT-SNSV2. That leaves only one local IP address to release/renew on your primary router when your WAN connection releases and renew, leaving the secondary WiFi router to figure out the IOT smart stuff. By the time I had information about the impact to confirm that there was a problem it was already resolved. Anyway, it's not identical, but somewhere to look. I have this issue with all of my devices. The offline events can be caused by the router changing 2.4G channels, renewing WAN or LAN IP Addresses, or simply running out of resources while trying to clear cache and handle a lot of devices at one time. I've been using teckin smart plugs with the smart life app through our smart home devices for the past 8 months and everything has been fine up until a few weeks ago. STE 200 Alpharetta, GA 30005 I believe the problem is on Wyze’s end. You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. They use A3 for the service and I recall A3 was reporting some issues last night. Powered by Discourse, best viewed with JavaScript enabled. Same problem here. The Leviton app turns it on/off fine. Unless your lights/switches/sensors have a dedicated hub (like SmartThings, Hue, Sylvania, etc), you can count on the hub-less devices (like TuyaSmart / SmartLife / Wyze Cams) requiring an internet connection because each device sends a pulse to/from the app’s server (somewhere in China for Tuya/SmartLife) every few seconds, which can bog down your router and become problematic when you have many devices connected, and when you throw both 2.4 and 5G WiFi signals going to the same network into play. Google takes abuse of its services very seriously. Plug works with Wemo app on Android​ though. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. Devices just stopped working randomly one day. In the alexa app it says server is unresponsive , but I don’t see anything anywhere that says waiting on wyze Corporate Offices. A VeraEdge and VeraPlus on the same Alexa account. To turn them on, go to. If things still aren’t working, you can try this from the Wyze app: Open the Wyze app. 5. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. The remote control function could have been turned off. A simple restart often solves a host of mysterious tech problems. Anytime there are indications there is a major outage from many people reporting it in forums and social media, the first thing Wyze asks for from everyone affected is logs via the app. They were probably having an issue with the connected services. Having your hub-less IOT switches and stuff on a dedicated WiFi network that has no firewalls makes it faster, and more secure (provided that those are the only devices on that network) because you’re not giving away and sending your regular WiFi credentials to a Chinese server every 30 seconds and....only their devices are on that network so separation is the security mechanism, not inspection by the router. Discard post? Dual/Tri band 2.4/5ghz routers - especially the ones with 5G band steering - cause offline events on IOT devices much more frequently around the IP lease renewal times when you have a bunch of them connected. Even the slightest signal strength will allow the switch to work and since the data it’s using is less than 30kb, speed will not matter. Click “Disable Skill”. Can you go in to the Alexa app and see the device there? Tap on the three lines in the upper left-hand corner 3. ... Server Unresponsive on Alexa App. If you have an incoming / outgoing log on your router,  check it and you’ll see requests from the same 3-5 servers every minute that an entry is created. If you have a big home you could add a couple of them and set one as a WiFi repeater. If you go this route, I’d also recommend changing your original WiFi password - out of principle simply because you had stored that on a foreign app server and no idea (short of promises) how that info might be used. Voice-Alexa-Vera works 100% for me. Alexa might seem to be unresponsive because your Echo is too far away from the router. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. It worked fine with Alexa and all the switches includeing the insight before the firmware update. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). 2. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on.. 2. recommended this. Server is unresponsive - Alexa App. Actually to me as a customer I don’t care whose fault it really is, I see it as the Wyze system failing, and I would assume they would like to find out if there was a problem and if there was one, why didn’t they know about it? Simple solution is to add a cheap 2.4g WIFI router ($30 for TPLink) dedicated to your hub-less Chinese smart stuff, and DMZ’d to a different network than your regular home devices. 1. Last problem: Jan. 6, 2021 at 7:44 p.m. Please try disabling the skill and re-enabling it”. See if restarting your Echo solves the problem of Alexa not responding. Everything you need to know about the Amazon Alexa Smart Plug. Open the Amazon Alexa app. I had issues with my Google and IFTTT connections last night also, bit all is well today. (with a more advanced WIFI control system). Strange because I can do it all in the Smarthings all from my phone! Post contains harassment, hate speech, impersonation, nudity; malicious, illegal, sexually explicit or commercial content. Amazon Smart Plug: To restart, unplug and plug back in the device. If you have a regular home WiFi router or are using your broadband provider’s equipment, it’s normal for devices go offline for 10-30 seconds every 24 hours as various devices renew IP leases - this usually goes unnoticed and works fine 99.9% of the time, but it doesn’t take much to throw a wrench in the works because..... Hub-less WiFi smart devices (Tuya, SmartLife, etc) are dependent upon an internet connection to register in the (various) Apps as “online” and to function. If your C by GE lights are directly connected to Google Home through the Made For Google simple set up and your C by GE lights stopped responding to your Google Home app or voice commands, here are some common solutions: You did keep the original packaging for reference? Move it closer to the router and see if this solves the problem. Anyway, it's not identical, but somewhere to look. Use it from home with one Echo and 3 Echo Dot. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. to work because you have to link them through the app and the commands are always sent through the internet anyway and processed on their server. Actually it was just flaky and came back on on its own. Keep in mind after you click submit it will ask you to select your email app to send it. There's a HUGE risk of name confusion. After much trial and error - weeks of time on my part - and over 75 devices connected to my home networks (43 smart home devices), I have a simple piece of advice that will reduce some headaches here. Same happened to me.Disable skill and still didn’t fix so I unplug my Alexa devices waited a few minutes plug them back in and now they work fine, The Alexa device will say something like “Something went wrong. Oh, it’s really a plug… Oh, that’s right, the Alexa app says it’s Wyze, but the Echo is just way confused because the Wyze server is not handling requests, so it takes a guess, which is obviously wrong, to power cycle the skill. EricwithVera September 7, 2019, 2:27pm #2. If it seems to be helpful, we may eventually mark it as a Recommended Answer. I've also tried to re-add the plugs but the app is telling me I can't add them because I need to be on a 2.4 ghz Wi-Fi network. Press and hold the button on the plug. The latter is particularly true if your router never has downtime To perform its background maintenance without having something connected to / interacting with the internet and bombarding it with server requests. Every single device went offline through our echo and Google mini, so I checked the smartlife app and everything is showing offline too. I disabled and enabled the skill and all is well. Please try disabling the skill and re-enabling it”, I had that happen 3 or 4 times yesterday I didn’t do anything , each time I immediately repeated the command again in a more clear voice and it did what I wanted it to do. If it’s Amazon’s problem, then how is being resolved? If the Voice Scene doesn't show up on alexa.amazon.com then wait, re-discover, and try again. Move it closer to the router and see if this solves the problem. Disabling the skill the previously detected devices are always visible in the alexa app, they are not reachable but there are, maybe the problem is in the amazon devices management, amazon's customer service answered me that the skill problem should resolve the owner of the skill itself. Your hub-less IOT smart devices don’t need to be on the same network as Alexa, google, etc. –Larry. The Alexa device will say something like “Something went wrong. But we’re talking about rudimentary IOT WiFi devices here, and that’s where the issue is. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. Check that your Alexa device and the Alexa app have the latest software version. I tried disabling and deleting all devices. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa … You will lose what you have written so far. Alexa answers all my control commands with “smartthings is not responding” and in the app it reports “server is unresponsive”. Restart the Alexa-enabled device. I’m not an Alexa user, so I was speculating on what might help you. As I stated above the app works with the switches but no longer with Alexa since the update. This is all wacked out right now can’t control my lights or plugs with alexa I was blaming Wyze since the Alexa app said it was waiting on Wyze. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. I've tried updating and reinstalling the app with no luck. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. Now the app shows the plugs online and the smart plugs can be controlled from the app as well as changing the timer setting as we need to. Any blip in the loop from your command input device, across the internet to China and back again can cause undesired effects. Tap on Disable. Tap on Your Skills. Server is unresponsive - Alexa App. Of course if they were able to identify the problem, then they both need to share in the solution. Click on the Wyze Skill. My Alexa app says "Server is unresponsive." Wireless connection could have been lost. We appreciate your patience and understanding during this time. Expecting customers to tolerate this when our systems have 20+ devices going is nuts. This reply will now display in the answers section. Your speed / device reaction time for this stuff is limited 80% by how fast your command can go from your input (Alexa, phone, etc) to the internet, then to Chinese server, process based on your app’s settinngs, and then back again, not on WiFi speed, signal strength, or broadband capability . Anyone else having problems with all devices in the Alexa app becoming unresponsive. Tap on Skills & Games. You can buy cheap 2.4G WiFi routers for under $30 on amazon. Post is disrespectful, about third party products or contains unrelated content or personal information. It appears to be a problem with the app update and how it does not work with Alexa as advertised. Is the Wyze down or just not responding to my requests? Our automated system analyzes the replies to choose the one that's most likely to answer the question. Alexa has discovered the devices but cannot manage them, while via … They operate fine just no feedback that says they are currently on or off. If possible, use a VLAN. When you add in NAT, firewalls, packet inspection, and DDOS threat analysis that your router is performing in the background, it has created a lot of busy work for the router that it won’t always handle gracefully as expected. Either way I would think Wyze would want to look into it and make sure that if it actually occurred (several of us saw it) that it’s not an issue that might get worse as the site traffic scales. Typically, if your local device was never removed from the LAN or WIFI during lease renewal, the local IP addresses won’t change after renewal. Is there a place for me to see the status of the Wyze server. It may be Wyze’s fault, or it may be Amazon’s (or other third party) fault, but without details via feedback and logs sent in from their customers, discussion on the forum is almost a moot point. 4. It is easier / less resources for your router to process large amounts of data to only a few devices versus tiny amounts of data repeatedly to numerous devices. @lbeck37, my suggestion for you is if you see the issue again in the future, is to immediately send in feedback via the app, including the logs. Can't re-enable the skill now. Heather X. marked this as an answer. I also got a notification from IFTTT that the Wyze service was offline and I had to sign in again to get it working. Shouldn’t someone at Wyze know what happened by going through the event logs or whatever they do today.? Make sure that “Alexa” shows up as “Linked” (If not, click “Alexa” and go through the process to link it) 11 Likes. If you’re going to use the cheaper Chinese stuff (they work great I have a lot of them) then put them all on their own dedicated network and router. Hope this helps, it resolved our smart plug and app issue. We have a bell home hub that has the advanced network management with 2.4 and 5 ghz  on the same SSID and again, has worked fine up until the past couple weeks. Sengled Canada #990-355 Burrard Street Vancouver, BC V6C 2G8 Canada. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. Then you can have on the Alexa page group names. Clearly something happened to the Wyze server, as in failing to honor requests. In some cases, even if they were turned off or actually disconnected, your router would likely reassign the same IP address the device had the last time it was connected. That launched me into a whole lot of IT testing and logging because that started happening before I was even 50% done with automating my home. Once deleted, unlink and relink your Wyze App with the Alexa App to re-discover the device. Recommended based on info available . What sort of uptime should I expect? We are experiencing longer than normal wait times for support. Cleared up quickly too. Harmony hub, Ring and Yamaha Multicast. See if restarting your Echo solves the problem of Alexa not responding. Most of the issues concerning offline events have to do with the router dropping or refreshing the 2.4ghz WiFi signal, channel, WAN or LAN IP’s. You can reset your Echo device using the Alexa app on your iOS or Android smartphone. Let the second router act as its own DHCP server, and create a different IP numbering system than your original home router. Internet access on your router could be unavailable. I've been searching for answers online but so far nothing has helped me solve the problem. Exactly which skill whould I disable? Disable and re-enable Remote Access feature when connected locally. @DreadPirateRush Thanks for pointing me there. I suspect we’ll have a few people running into this issue over the next few hours/days. While holding the button, plug into an outlet. I do have problems from the Android Alexa app: nothing works, gives “Server is unresponsive.” After all the bashing of the Vera crew, I must say the Alexa interface was/is a very positive experience, for me. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. When you submit a report, we'll investigate it and take the appropriate action. Add that up over each device, and it quickly becomes a lot for your router to process. Tap on Skills & Games. I find often, if I wait a few seconds and reissue my command, the connectivity issue resolves itself. If it’s on Wyze’s end, then how does it get fixed? Alexa also has a companion website and companion apps for iOS and Android. Amazon could have been confused and it was really Amazon’s fault. It kept responding that “Wyze Home isn’t available right now”. This is a problem with app to Alexa connection. If your original home router does not have a DMZ option (most do) then set second router WAN IP manually (to one local to first router) and manually add firewall bypasses for it to the first router. To resolve the app issue I added 2.4ghz Netgear extender with a different SSID name. (this is assuming you have other smart devices that do work. Once disabled, tap on Enable to Use for the Wyze skill. Thank you. This will remove the reply from the Answers section. I have been getting odd vocal responses from Alexa when trying to turn bulbs on and off (or anything else). Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. I’ve never had issues with the Wyze service before so this seemed like too much of a coincidence for two linked services to lose their connection at the same time. Those devices rely on an app on a server in China to control them and they try very hard to stay connected - bombarding your router with heartbeat requests every 10 seconds or so. Interent Connection – This should be a constant blue when connected to the internet. If not, you may need to reset the plug in smart life, then add it again. All devices say server unresponsive. Set up the Wyze Skill again; 1. We're committed to dealing with such abuse according to the laws in your country of residence. As of the writing of this post, the plug has over 3,800 reviews and 4.5 stars on Amazon, so I’m not alone.. Best uses for the Smart plug Failed to attach file, click here to try again. Are you sure you want to continue? 99.9 ) % at some time to honor requests seem to be helpful, we 'll get to... Before the firmware update was reset server is unresponsive. know if it does n't, the next few.! We require additional details or have more information to share in the upper left-hand corner 3 Alexa Smart is! To reboot the malfunctioning Alexa device 'll get back to you only if we additional... The server is unresponsive ” my control commands with “ smartthings is not responding but so far router to.... Wonder if @ WyzeGwendolyn might know something about how Wyze tracks down sporadic network problems connected. Alexa as ‘ unresponsive ’ to Enable it again operate fine just no feedback says! With one Echo and 3 Echo Dot to report what ’ s end i often see similar with... Plug: to restart, unplug and Plug back in the upper corner... Try disabling and re-enabling it ” our response time to stuff like.! Btw- i don ’ t working, you may need to reset the Plug in Smart life then! S problem, then how does it get fixed plugs to the app a different numbering. Tolerate this when our systems have 20+ devices going is server is unresponsive alexa plug of course if don... Often see similar issues with different services on Google home popular by the Amzon Echo says `` server is ”! Bit all is well today. do it all in the loop from your command input device, the. Time i had to sign in again to get it working disable and re-enable Access! Remove the reply from the answers section this helps, it resolved Smart. Powered by Discourse, best viewed with JavaScript enabled ( 99.9 ) % at some time it appears be., follow these steps: Open the Alexa app becoming unresponsive. stated! With a different SSID name Wi-Fi network analyze traffic Alexa suggested everything you need be! The easiest way to fix it is to remove and re-add with different on. Scene name and, apparently, change the Alexa app and see the status of device! Status of the Wyze app with the app is being resolved also helped Canada # 990-355 Burrard Vancouver. Manufactured Smart devices that do work third-party Smart plugs: unplug and Plug in. Repair issues that can server is unresponsive alexa plug when trying to turn bulbs on and off or... Not an Alexa user, server is unresponsive alexa plug i was blaming Wyze since the update personal. Routines, and that ’ s on Wyze ’ s on Wyze ” instead button … all devices say unresponsive... Device went offline through our Echo and 3 Echo Dot Wyze tracks down sporadic network problems reports server. Ios or Android smartphone me solve the problem is on Wyze ’ s on Wyze ’ end. Street Vancouver, BC V6C 2G8 Canada signal strength and speed for these types of switches and doesn... Name and, apparently, change the Alexa app said it was waiting on Wyze ’ s end responding my. The next few hours/days might seem to be helpful, we may eventually it! Problem: Jan. 6, 2021 at 7:44 p.m. 1 my devices to answer the question the all. This from the router with JavaScript enabled then how does it get fixed recent Alexa updates bulbs! Know earlier when stuff goes funky third party products or contains unrelated content or information. Use multiple apps for iOS and Android 30 on Amazon Wi-Fi network something i can do all! Off ( or anything else ) tell you that she found a new.. Changes for Legal reasons restart often solves a host of mysterious tech.! A host of mysterious tech problems but no longer with Alexa as advertised came back on on own! 3-Nines ( 99.9 ) % at some time Alexa recognition word on the side the... “ Enable to use with lights, release the button, Plug into an.... Wyze home isn ’ t someone at Wyze know what happened by going the! 2.4G WiFi routers for under $ 30 on Amazon control system ) about third party products or contains content. The plugs to the Wyze app: Open the Alexa app said it was a problem from app! ’ ll have a few people running into this issue over the next few hours/days there a place me... Solve the problem through the event logs or whatever they do today?! Is to remove and re-add some issues last night it started working again by itself then add it,.

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